Job Detail

Support Analyst ( Exchange/Skype ) – Luxembourg

Support Analyst ( Exchange/Skype ) – Luxembourg
Category : Support Analyst ( Exchange/Skype ) Salary : Experience(s) :  Year


About Support Analyst ( Exchange/Skype ) – Luxembourg

Support Analyst ( Exchange/Skype ) – Luxembourg

Languages: ENGLISH only

Skills and Experience:

  • At least 3 years of experience working in an MS Exchange environment and Skype for Business.
  • Certification with MS Exchange 2010/2016.
  • ITIL V3 foundation certification.
  • Experience with Powershell.
  • Knowledge of MS SQL.
  • Knowledge of SCOM.
  • Knowledge of XPR (Fax solution).
  • Knowledge of Forefront, Vamsoft, McAfee MSME.
  • Experience with ticketing system (SMT is an asset).

Description of work:

  • Work on tasks that are assigned by the project manager related with Email/SFB(Exchange 2010/2016, Anti-spam tools).
  • Check these tasks regularly in JIRA during the sprint as well the deliverables and the success criteria.
  • Write design documents and standard operations procedures.
  • Setup, test and document procedures related with Exchange configurations like, PowerShell cmd, GPO updates, mailbox migration, Skype for Business communications, mail routing and SPAM providers.
  • Configuration, maintenance and administration of corporate Exchange and Skype for Business environments.
  • Maintaining the effective operation of the Exchange/Skype for Business servers.
  • Troubleshoot and resolve software problems related to Exchange/Skype for Business.
  • Applying upgrades and patches to Exchange/Skype for Business software and servers.
  • Assist with strategic planning, systems integration and manageability issues.
  • Creating, updating and closing all incident tickets in a timely manner.
  • Configure, maintain and update:
    • Exchange database
    • Mail gateways
    • Mail Antivirus/Spam filters
  • Responsible for the maintaining and the improving of the MS Exchange, Skype for Business and Proof Point environments.

Please send your CV to Navaid Faiz/Rodellene and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force – ALL applicants welcome to apply

Country: Luxembourg
Location: Luxembourg
Job Type: Contract
Industries: IT & Telecommunications
Reference: JSSUPPANALYST/352
Start Date: ASAP
Duration: 4 Months + extensions
Rate/Salary: Market Rates
Visa Requirement: Applicants must be eligible to work in the specified location

Application Information

Contact Name: Navaid Faiz/Rodellene
Telephone: 020 7627 3358
Application Email:;
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