Job Detail

Service Delivery/Transition Manager – Birmingham

Service Delivery/Transition Manager – Birmingham
United Kingdom
Category : Service Delivery/Transition Manager Salary : Experience(s) :  Year


About Service Delivery/Transition Manager – Birmingham

Service Delivery/Transition Manager – Birmingham

Our client in in urgent need of an excellent delivery manager to work remotely.

Languages: ENGLISH only


Skills and Experience:

  • Experience of managing external suppliers to service level agreements.
  • Experience of providing incident, problem and change management oversight across multiple suppliers.
  • Experience of managing service management tools and IT process and procedure.
  • Knowledge of supplier management to meet key performance indicators and agreed targets.
  • Knowledge of configuration management databases and awareness of operational processes.
  • Knowledge of change management relating to implementations, incident management and service improvement.
  • ITIL v3 Foundation or equivalent qualification.

Description of work:

  • Provide service management for the ICT service support operation, and in other areas where change/project management determine this to be appropriate.
  • Provide day to day service management ownership for the Service operations process and procedure to ensure incidents, service requests, problems, changes and escalations to ICT management are dealt with in a timely fashion.
  • Manage SLAs and perform SLA reviews w
  • Lead Change and Request Management process to ensure changes made to production systems follows the change control process so that downtime to the business is minimized.
  • Lead incident and problem management process to ensure service impact to the business is communicated and resolution activities has full ownership.
  • Lead supplier adherence to SLAs to ensure that services delivered are meeting or exceeding expectations.
  • Drive and track the implementation of Service Improvement plans, to increase process and service maturity.

Please send your CV to Jemel and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force – ALL applicants welcome to apply

Country: United Kingdom
Location: Birmingham
Job Type: Contract
Industries: IT & Telecommunications
Start Date: January 2021
Duration: 4 Months + extensions
Rate/Salary: Market Rates
Visa Requirement: Applicants must be eligible to work in the specified location

Application Information

Contact Name: Jemel
Telephone: 020 7627 3358
Application Email:

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