Job Detail

Service Delivery Coordinator (ITIL) – Brussels, Belgium

Service Delivery Coordinator (ITIL) – Brussels, Belgium
BelgiumBrussels
Contract
Category : Service Delivery Coordinator (ITIL) Salary : Experience(s) :  Year

Overview

About Service Delivery Coordinator (ITIL) – Brussels, Belgium

Service Delivery Coordinator (ITIL) – Brussels, Belgium

Languages: ENGLISH only

Skills and Experience:

  • Bachelors or Master s degree.
  • Demonstrable experience in IT Service Delivery Management, including Incident, Problem and Change processes.
  • ITIL qualification (including Foundation level) in Incident, Problem, Change or Release Management (intermediate or practitioner level).

Description of work:

  • Lead the day-to-day management of all IT processes focusing in Incident Management including co-ordination of fix activities.
  • Work with operations and engineering team to ensure 24×7 availability of service offerings.
  • Organize and facilitate IT Incident meetings and assist, where necessary, with Business incident meetings
  • Assist in the delivery of service management reporting.
  • Aid in the response to service impacting incidents, with the managing and organizing of resolver groups, incident meetings and ensuring appropriate updates and actions are communicated to key individuals and real time updates recorded in the ticket logging system.
  • Conduct trend analysis of incident data providing reports on hot issues to relevant groups.
  • Facilitate and co-ordinate Problem Management root cause activities on incidents where required, tracking actions, owners and deadlines.
  • Assess key IT projects/initiatives to identify possible impacts on the business, and communicate accordingly to ensure there is awareness of upcoming changes and their implications.
  • Create and maintain documents (eg, Incident reports and Root Cause Analysis documents, user guides, etc.).
  • Assist in the development and implementation of new IT Service Management processes and procedures where applicable.
  • Initiate and manage bridge calls, post incident reviews, root cause meetings and business and customer service reviews where appropriate.
  • Management of Service Desk team with daily tasks – incoming emails, user creations, password resets where required.
  • Create and maintain items to the known errors database to aid the Problem Process.
  • Participate in process improvement initiatives to help the team work more efficiently and effectively.

Please send your CV to Olivia and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force – ALL applicants welcome to apply

Country: Belgium
Location: Brussels
Job Type: Contract
Industries: IT & Telecommunications
Reference: JSITILCOORD/32
Start Date: ASAP
Duration: 5 months + extensions
Rate/Salary: Market Rates
Visa Requirement: Applicants must be eligible to work in the specified location

Application Information

Contact Name: Olivia
Telephone: + 44 (0) 20 7627 3358
Application Email: olivia@contractsit.com
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