Job Detail

Senior Application Support Engineer – North England

Senior Application Support Engineer – North England
United Kingdom
Permanent
Category : Senior Application Support Engineer Salary : Experience(s) :  Year

Overview

About Senior Application Support Engineer – North England

Senior Application Support Engineer – North England

Languages: ENGLISH only.

Skills and Experience:

  • Have three plus years within a technical support role.
  • Technical background with web applications and an understanding of major web languages and servers.
  • Working knowledge of internet networks and domain name resolution.
  • An understanding of proxies and CDN’s.
  • Excellent troubleshooting and analytical skills
  • A basic understanding of scripting (preferably in Python, and / or Bash).
  • A basic understanding of Linux server administration.
  • An understanding of firewalls, WAF’s and whitelisting.
  • Experience in creating and improving current internal processes (SLA’s and KPI’s).
  • Willingness to research and work with new ideas/frameworks/tools.
  • Experience with SalesForce, ZenDesk and Jira etc.
  • Excellent academic track record.

Description of work:

  • Supporting customers with technical queries.
  • Provide internal support to technical and commercial teams.
  • Manage complex technical problems and customer expectations.
  • Manage internal SLA’s and escalation.
  • Read log files and diagnose issues.
  • Provide a breakdown / explanation to clients on vulnerabilities discovered.
  • Manage support team and provide reports to heads of department.

Please send your CV to Andrew and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment.

Country United Kingdom
Location North England
Job Type Permanent
Job Post Duration 1 Week Job Posting (Job Expires: 12 Sep 2018)
Industries IT & Telecommunications
Reference JSSENAPPSUPPENG/44
Start Date ASAP
Rate/Salary Market Rates
Visa Requirement Applicants must be eligible to work in the specified location
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Application Information

Contact Name Andrew
Telephone 020 7627 3358
Application Email  andrew@contractsit.com
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