Job Detail

Network Support Analyst

Network Support Analyst
London
Permanent
Category : Network Support Analyst Salary : Experience(s) :  Year

Overview

About Network Support Analyst

Job Type: Permanent

Contact: Josh

Salary/Rate: Competitive Remuneration Package

Network Support Analyst – London, United Kingdom

Languages: ENGLISH only

Skills and Experience:

  • Minimum of 2 years of work experience in a similar position
  • Experience in providing additional project support for UK infrastructure deployments, such as:
    • ETO 2 migration/telephony deployment
    • UCC Lync deployment
    • On-boarding new sites
    • Technical acceptance testing
  • Soft skills include:
    • Confidence, coherence and strong communication skills are vital
    • Excellent teamwork skills with the ability to work with others
    • Customer service and customer facing skills

Description of work:

  • 24 x 6 Support SHUB (onsite/on call), NHUB and all SvC locations:
    • Out-of-hours support for critical business processing (incl.1855 Ops shift workers), such CIA scanning, and incident recovery across all systems
    • Increase knowledge of Hubs and Gateways systems adopted by International Express
    • Improved management of equipment distribution and asset tracking (GCA/warehouse scanners, CIA, printers)
    • Streamline software updates and hardware maintenance/break fix/repair and returns
    • Additional out of hours VIP support and escalation
  • Improve Customer Data Quality:
    • Check the availability of customer data (critical for SATS) and resolving quality/timeliness issues
  • The role involves working shift patters with the possibility of working night shifts on rotation

Duties and responsibilities:

  • Diagnosing cable issues
  • Simple switching and routing tasks
  • General office IT support ie switching out computers etc.
  • Liaising with Internet and network providers

Please send your CV josh@contractsit.com and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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