Job Detail

Network Support Analyst

Network Support Analyst
Category : Network Support Analyst Salary : Experience(s) :  Year


About Network Support Analyst

Job Type: Permanent

Contact: Josh

Salary/Rate: Competitive Remuneration Package

Network Support Analyst – London, United Kingdom

Languages: ENGLISH only

Skills and Experience:

  • Minimum of 2 years of work experience in a similar position
  • Experience in providing additional project support for UK infrastructure deployments, such as:
    • ETO 2 migration/telephony deployment
    • UCC Lync deployment
    • On-boarding new sites
    • Technical acceptance testing
  • Soft skills include:
    • Confidence, coherence and strong communication skills are vital
    • Excellent teamwork skills with the ability to work with others
    • Customer service and customer facing skills

Description of work:

  • 24 x 6 Support SHUB (onsite/on call), NHUB and all SvC locations:
    • Out-of-hours support for critical business processing (incl.1855 Ops shift workers), such CIA scanning, and incident recovery across all systems
    • Increase knowledge of Hubs and Gateways systems adopted by International Express
    • Improved management of equipment distribution and asset tracking (GCA/warehouse scanners, CIA, printers)
    • Streamline software updates and hardware maintenance/break fix/repair and returns
    • Additional out of hours VIP support and escalation
  • Improve Customer Data Quality:
    • Check the availability of customer data (critical for SATS) and resolving quality/timeliness issues
  • The role involves working shift patters with the possibility of working night shifts on rotation

Duties and responsibilities:

  • Diagnosing cable issues
  • Simple switching and routing tasks
  • General office IT support ie switching out computers etc.
  • Liaising with Internet and network providers

Please send your CV and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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