Job Detail

IT Service Delivery Manager – Luxembourg

IT Service Delivery Manager – Luxembourg
Luxembourg
Permanent
Category : IT Service Delivery Manager Salary : Experience(s) :  Year

Overview

About IT Service Delivery Manager – Luxembourg

IT Service Delivery Manager – Luxembourg

Languages: ENGLISH with FRENCH

Skills and Experience:

  • At least 7 years of experience in the domain of networking and/or security services.
  • At least 4 years’ experience in operational management of people, process and technology.
  • ITIL foundation certification (V3 or latest).
  • Technical background in datacenter networking and security: Cisco networking techniques, Cisco ACI, Security (firewalls, proxies, load balancers, etc.), DevOps.
  • Experience in a managed services environment.

Description of work:

Service Strategy

  • Maintain excellent working relationships with the client representatives.
  • Build customer intimacy in order to be informed, to understand, and finally to participate to the technological strategy of the customer.
  • Have a deep understanding of the customer’s business needs and technology strategy.

Service design and transition

  • Supervise the activity of the Service Design and Transition Team.
  • Ensure that the portfolio of projects is managed adequately and projects are delivered with respect of cost, timing and quality requirements.
  • Ensure that all the changes to the environment are following a consistent process.
  • Handle customer escalations in case of delays or issues in project / change execution.

Service Operations

  • Ensure that all requests for information, all service requests, all incidents are managed according to ITIL compliant processes and in the respect of the agreed SLA.
  • Act as an escalation point for issues reported.
  • Ensure that problems are analyzed and are subject to proposal of changes agreed with the teams and the customer.
  • Ensure the follow up of the SLA and the overall quality of service through the provision of weekly/monthly reports.

Please send your CV to Javaid and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force – ALL applicants welcome to apply

Country: Luxembourg
Location: Luxembourg
Job Type: Permanent
Industries: IT & Telecommunications
Reference: JSSERVDEL/352
Start Date: ASAP + 4 weeks notice considered
Rate/Salary: Competitive Salary Package + Benefits
Visa Requirement: Applicants must be eligible to work in the specified location

Application Information

Contact Name: Javaid
Telephone: 020 7627 3358
Application Email: javaid@contractsit.com
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