Job Detail

IT Desktop Support Consultant (1st/2nd Line) – Warsaw, Poland

IT Desktop Support Consultant (1st/2nd Line) – Warsaw, Poland
Category : IT Desktop Support Consultant (1st/2nd Line) Salary : Experience(s) :  Year


About IT Desktop Support Consultant (1st/2nd Line) – Warsaw, Poland

IT Desktop Support Consultant (1st/2nd Line) – Warsaw, Poland

Languages: ENGLISH only.

Skills and Experience:

  • At least 5 years of experience in a similar role.
  • At least 2 years of full time experience on tier 2 or 3 with in depth troubleshooting and root cause analysis.
  • At least one of Microsoft, Cisco or any Service Management certificate.
  • Understanding of complex information systems and their interoperability.
  • Knowledge of IT end users infrastructure (workstations, printers, peripherals etc.).
  • Knowledge of workstations operating systems and management services.
  • Knowledge of directory services, TCP/IP networking and related services.
  • Knowledge of server’s operating systems.
  • Practical knowledge of ITIL, especially incident and request fulfillment processes.

Description of work:

  • Providing high quality technical assistance and support services for both internal and external users.
  • Processing simple and complex service requests and incidents reported via self-service portal, phone, e-mail or in person.
  • Proposing workarounds, troubleshooting and analysing reported incidents.
  • Escalating reported issues to domain specific support lines if necessary.
  • Provide user guidance and advice.
  • Contributing to knowledge base development.
  • Contributing to support service improvement.
  • Creating a positive customer experience.

Please send your CV to Javaid and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force – ALL applicants welcome to apply

Country: Poland
Location: Warsaw
Job Type: Contract
Industries: IT & Telecommunications
Reference: JSITSUPP/48
Start Date: ASAP
Duration: 12 months + extensions
Rate/Salary: Market Rates
Visa Requirement: Applicants must be eligible to work in the specified location

Application Information

Contact Name: Javaid
Telephone: 020 7627 3358
Application Email:

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